Southern REAP has a commitment to dealing with complaints promptly and fairly. The purpose of this policy is to promote commonsense resolution of customer complaints.

It is REAP Policy for the client to deal directly with the business unit who provided the service. This gives the business unit and the client the opportunity to discuss the matter and to come to a quick resolution.

If you have a concern with any part of Southern REAP business, please contact the staff member concerned, or put your concern(s) in writing.

You may use the online email form to direct your concerns to Kate McRae as our Quality Management Coordinator, (just fill in the required fields and click the send button) or address a letter to: